Terms and Conditions

These General Terms and Conditions (hereinafter – "Terms") together with any statement of work for our Services (hereinafter – "SoW") constitute the Ping Technology Labs LTD Services Agreement (hereinafter – the "Agreement").

This Agreement is between Ping Technology Labs LTD, a company incorporated in England and Wales with company number 12699144, registered at Grampian House, Suite 4, Floor 3, 144 Deansgate, Manchester, England, M3 3EE, United Kingdom (hereinafter – "Ping Technology Labs LTD", "Company", "we" or "us") and the organization or individual agreeing to these Terms by purchasing our Services, making payment, or using the Services (hereinafter – "Customer", "you" or "your").

Ping Technology Labs LTD provides proxy services including: Residential proxies, Datacenter proxies, ISP proxies, Mobile proxies, and any other related infrastructure services

Agreement

You agree to this Agreement by purchasing Services, making payment, or using the Services. If agreeing on behalf of an organization, you must have authority to bind that organization.

Ping Technology Labs LTD may update these Terms by posting changes on our website and notifying customers. Changes become effective 10 days after notice. Continued use after this period constitutes acceptance of the updated Terms.

1.1 Agreement Components

This Agreement consists of: These General Terms and Conditions, Statement of Work specifying service details and pricing, Acceptable Use Policy, and Service documentation and specifications.

1.2 Services Offered

Residential Proxies - Access to residential IP addresses for the agreed term. Datacenter Proxies - Access to datacenter-hosted proxy infrastructure. ISP Proxies - Access to ISP-provided proxy infrastructure. Mobile Proxies - Access to mobile carrier proxy networks.

1.3 Service Delivery

Services are considered accepted within 24 hours of credential delivery unless you provide written notice of material deviation from agreed specifications.

2.1 Payment Obligation

You must pay all fees according to the pricing and schedule in your SoW. All payments are exclusive of taxes, which will be added where required by law.

2.2 Payment Methods

We accept: Bank transfers, Credit/debit cards, and Payment processors listed on our website.

2.3 Billing Terms

Monthly Billing - Billed in advance on the 1st of each month. Pay-as-You-Go - Pay for usage as consumed, valid for 90 days.

2.4 Late Payment

Payment is due within 5 days of invoice date. Late payments incur 1.5% monthly interest. Services may be suspended for payments over 10 days late.

2.5 Refund Policy

Sales are generally final. Pay-as-You-Go customers may receive refunds within 72 hours if less than 10% of services used and specific conditions met.

Customer Responsibilities

You agree to: Pay all fees when due, Use Services only for lawful purposes, Comply with our Acceptable Use Policy and all applicable laws, Keep login credentials secure and confidential, Not share, resell, or redistribute Services without written permission, Not attempt to reverse engineer or compromise our systems, and Respect usage limits specified in your service plan.

Our Responsibilities

We will: Provide Services with reasonable skill and care, Maintain service availability except for maintenance or circumstances beyond our control, Provide necessary documentation for service use, and Respond to support requests in a timely manner.

4.1 Acceptable Use, Fair Usage, and Related Policies

You agree to comply at all times with our Acceptable Use Policy, Fair Usage Policy, and any other related policies published by Ping Technology Labs LTD. These policies are incorporated by reference into this Agreement and are intended to ensure responsible, lawful, and equitable use of our Services. Violation of any such policy may result in suspension or termination of Services, at our sole discretion. You are responsible for reviewing these policies regularly as they may be updated periodically.

4.2 Prohibition on Reverse Engineering, Scanning, and Proxy Indexing Activities

You shall not attempt to reverse engineer, decompile, disassemble, or otherwise seek to derive the source code, structure, underlying technology, or operational mechanisms of any part of the Services or systems provided by Ping Technology Labs LTD. This includes any effort to gain unauthorized insight into how the Services are designed, deployed, or managed.

Furthermore, you may not use the Services for the purpose of scanning, probing, testing, cataloguing, or indexing proxy infrastructure in any form. This includes the use of automated tools, scripts, or manual processes intended to discover proxy characteristics, identify proxy endpoints, classify proxy types, or otherwise analyze our network for inclusion in any database, list, scoring system, or similar resource.

Any use of the Services for the purpose of developing, supporting, or enriching third-party tools or platforms that detect, classify, or assess proxy services is strictly prohibited. These restrictions apply regardless of whether such activity is undertaken directly by the Customer or by a third party acting on the Customer’s behalf.

Engaging in any of the above activities constitutes a material breach of this Agreement. In the event of such a breach, Ping Technology Labs LTD reserves the right to suspend or terminate Services immediately and without prior notice. You will be held fully liable for any and all damages caused by such activities, including direct, indirect, consequential, and special damages. This may include, but is not limited to, financial loss, damage to infrastructure, reputational harm, legal fees, investigative costs, and any claims made by third parties arising from your actions.

5.1 Prohibited Activities

You may not use our Services for: Any illegal activities, Fraudulent purposes including ad fraud, Unauthorized data collection or accessing non-public information, Collecting sensitive personal data, Interfering with others' use of internet services, or Posting or transmitting offensive, defamatory, or illegal content.

5.2 Enforcement

We reserve the right to suspend or terminate services immediately for violations of this policy, at our sole discretion.

Data and Third-Party Content

When accessing third-party websites or data through our Services, you are responsible for: Ensuring you have proper authorization, Complying with target sites' terms of service, Respecting intellectual property and privacy rights, and Following all applicable data protection laws.

Warranties and Disclaimers

Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.

8.1 Excluded Damages

We are not liable for indirect, incidental, special, or consequential damages including lost profits, data loss, or business interruption.

8.2 Liability Cap

Our total liability is limited to the fees paid by you in the month when the claim arose.

8.3 Exceptions

These limitations don't apply to your payment obligations or our indemnification duties.

9.1 Customer Indemnification

You will defend and hold us harmless from claims arising from: Your breach of this Agreement, Your use of Services violating laws or third-party rights, and Content you access or transmit using our Services.

9.2 Our Indemnification

We will defend you against claims that our Services infringe third-party intellectual property rights, subject to the liability limitations above.

10.1 Term

This Agreement begins when you start using Services and continues for the initial term specified in your SoW. After the initial term, it will automatically renew for successive periods of the same length unless either party provides written notice of non-renewal at least 30 days before the end of the current term.

10.2 Termination

For Material Breach - Either party may terminate with 14 days written notice if the other party materially breaches this Agreement and fails to cure the breach within the notice period. For Convenience - Either party may terminate for convenience only at the end of the current term by providing 30 days written notice before term expiration. Immediate Termination - We may terminate immediately for Acceptable Use Policy violations, non-payment after 30 days, or illegal use of Services.

10.3 Early Termination Fees

If Customer terminates for convenience before the end of the initial term, Customer remains liable for 50% of the remaining contract value, unless terminating due to our material breach.

10.4 Effect of Termination

Upon termination, you must pay all outstanding fees and stop using the Services. We may provide a reasonable transition period for you to migrate away from our Services. Confidentiality, payment obligations, and limitation provisions survive termination.

Confidentiality

Both parties will protect each other's confidential information with reasonable care and use it only for purposes of this Agreement.

12.1 Governing Law

This Agreement is governed by English law. Disputes will be resolved in English courts.

12.2 Entire Agreement

This Agreement represents the complete understanding between parties and supersedes prior agreements.

12.3 Changes and Assignment

We may update these Terms with notice. You cannot assign this Agreement without our consent.

12.4 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control.

12.5 Notices

Notices must be sent by email to addresses specified in the SoW or registration details.

Last Updated: 29.07.2025