You can reach our support team through various channels, including email, the dashboard ticket system, Telegram, and Discord. If you have any suggestions for additional platforms where you'd like to see support offered, feel free to provide feedback through the dashboard. We're always open to improving our support options.

Our customer service main operating hours are 5AM to 7PM EST and we currently only support English language support. We have out-of-hours support which is available 24/7 with slower response times.

Yes, we have a comprehensive Knowledge Base that covers everything related to our services, including detailed guides on Proxy Users, Residential Proxies, Static Proxies, Account Management, and Billing. It serves as a resource for users to get quick answers and instructions on using our platform effectively.

Yes, we offer specialised business support for larger customers. Businesses or clients with over 1,000+ proxies or 1TB plans can request to have a dedicated account manager assigned to them, ensuring personalized assistance and support for their specific needs.