Refund Policy
Company Information
Ping Technology Labs LTD Grampian House, Suite 4, Floor 3, 144 Deansgate, Manchester, England, M3 3EE
Refund Policy
Ping Technology Labs LTD offers refunds on standard monthly or longer service plans under the following conditions: refunds must be requested within 24 hours of purchase, bandwidth usage cannot exceed 2GB or 25% of your allocation (whichever is lower), and each customer is limited to one refund during their lifetime with us. To request a refund, contact [email protected] with your account details and reason for the request. All refund decisions are made at our sole discretion and refunds will be processed within 5-10 business days to your original payment method. Exclusions include:
- Free trials and promotional services
- Services with terms shorter than one month
- Customers who have previously received a refund
- Accounts with Acceptable Use Policy violations
- Services where bandwidth usage exceeds 2GB or 25% of allocation
- Requests submitted after 24 hours of purchase
- Customers who have initiated chargebacks or payment disputes
- Custom term services or contracts
For any questions, or to claim a refund adhering to this policy, please contact [email protected].
