Company Information

Ping Technology Labs LTD Grampian House, Suite 4, Floor 3, 144 Deansgate, Manchester, England, M3 3EE

Privacy Policy

This Privacy Policy explains how Ping Technology Labs LTD, a company incorporated in England and Wales with company number 12699144, registered at Grampian House, Suite 4, Floor 3, 144 Deansgate, Manchester, England, M3 3EE, United Kingdom ("we", "us", "our", or "Company") collects, uses, and protects information when you use our proxy services, website, or interact with us.

By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

1.1 Personal Information

We collect information you provide directly to us, including name, email address, billing address, payment information, phone number, company details, and any other information you choose to provide when registering for services, contacting support, or communicating with us.

1.2 Usage Information

We automatically collect information about how you use our services, including IP addresses accessed through our proxies, bandwidth usage, connection logs, session duration, geographic location of proxy usage, and technical information about your devices and software.

1.3 Website Information

When you visit our website, we collect information such as your IP address, browser type, operating system, referring website, pages viewed, time spent on pages, and other standard web analytics data through cookies and similar technologies.

1.4 Communication Records

We may record and store communications between you and our company, including support tickets, emails, chat conversations, and phone calls for quality assurance and training purposes.

2.1 Service Provision

We use your information to provide, maintain, and improve our proxy services, process payments, manage your account, provide customer support, and communicate with you about your service.

2.2 Business Operations

We may use your information for legitimate business purposes including fraud prevention, security monitoring, legal compliance, enforcing our terms of service, conducting research and analytics, and improving our services and website.

2.3 Marketing Communications

We may use your contact information to send you promotional materials, service updates, and other communications about our services. You may opt out of marketing communications but cannot opt out of essential service communications.

2.4 Legal Requirements

We may use and disclose your information as required by law, to respond to legal requests, to protect our rights and property, to ensure user safety, and to investigate potential violations of our terms of service.

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including payment processors, hosting providers, analytics services, customer support tools, and other vendors who help us provide services to you.

3.2 Business Transfers

We may share or transfer your information in connection with any merger, acquisition, reorganization, sale of assets, or other business transaction involving our company.

3.3 Legal Disclosure

We may disclose your information to law enforcement, government agencies, or other third parties when required by law, court order, or when we believe disclosure is necessary to protect our rights, comply with legal obligations, or ensure user safety.

3.4 Aggregated Data

We may share aggregated, de-identified information that cannot reasonably be used to identify you for business purposes, research, or marketing.

4.1 Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage logs and technical data may be retained for up to 12 months for security and operational purposes.

4.2 Account Deletion

When you close your account, we may retain certain information as required by law or for legitimate business purposes, including preventing fraud and ensuring network security.

5.1 Security Measures

We implement reasonable technical and administrative safeguards to protect your information, but we cannot guarantee absolute security. You acknowledge that internet transmission and electronic storage carry inherent security risks.

5.2 User Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6.1 Cookies and Tracking

We use cookies, web beacons, and similar technologies to enhance your experience, analyze website usage, and provide personalized content. You can control cookie preferences through your browser settings.

6.2 Third-Party Analytics

We use third-party analytics services that may collect information about your website usage. These services have their own privacy policies governing their use of information.

7.1 Access and Correction

You may request access to your personal information and request corrections to inaccurate information by contacting us using the information provided below.

7.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format where technically feasible.

7.3 Deletion Requests

You may request deletion of your personal information, subject to our need to retain certain information for legal compliance, fraud prevention, and legitimate business purposes.

7.4 Marketing Opt-Out

You may opt out of marketing communications by following unsubscribe instructions in our emails or contacting us directly.

8.1 Policy Updates

We may update this Privacy Policy at any time by posting the revised version on our website. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.

8.2 Notification of Changes

For material changes, we may provide additional notice through email or other communications, but you are responsible for reviewing the current Privacy Policy.

9.1 Age Restrictions

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it promptly.

10.1 International Transfers

Your information may be transferred to and processed in countries other than your own, including countries that may not have the same data protection laws. By using our services, you consent to such transfers.

10.2 GDPR Compliance

For users in the European Economic Area, we process your information based on legitimate interests, contract performance, legal compliance, or consent where required. You have additional rights under GDPR including the right to object to processing and lodge complaints with supervisory authorities.

11.1 Disclaimer of Warranties

We make no warranties regarding the security or privacy of your information. Your use of our services is at your own risk.

11.2 Limitation of Liability

Our liability for any privacy-related claims is limited to the maximum extent permitted by law and shall not exceed the fees paid by you in the month when the incident occurred.

12.1 Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at: Email: [email protected], Address: Ping Technology Labs LTD, Grampian House, Suite 4, Floor 3, 144 Deansgate, Manchester, England, M3 3EE, United Kingdom.

12.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at [email protected].